Position Details

Reference Number 16009
Position Title Customer Resolution Consultant
Employment Type Permanent Full Time
Entity Community Care
Location Calvary Community Care Head Office - Melbourne
Award Classification CHCS-SCHADS Awd - CCC - Service Coord Level 1
Hours 38
Job Advertisement

Who we are

Calvary Community Care is a progressive and friendly company that has been providing a range of flexible services to support people to live independently in their own homes and the community for over 25 years. We operate in 17 locations across Australia, have in excess of 1,700 staff, 10,000 clients and growing every day!


What you’ll be doing – About the role

We are seeking experienced Customer Service & Billing Professionals to join a newly created team.


The Team’s role includes:

  • End-to-end case ownership of all customer billing & payment enquiries
  • Investigating and resolving customers’ service plans and billing transactions in our finance and client management systems
  • Providing a positive, respectful and well-informed experience for enquiring customers, including elderly clients and their families
  • Liaising with various internal and external stakeholders by telephone and email
  • Analysing and validating data in the customer management system
  • Identifying opportunities to improve business processes

This is a Team that Calvary sees as essential to our organisation’s long-term success.  As a result, you’ll benefit from substantial training and development, and enjoy an inclusive, supportive culture. 


We are seeking to fill either 1 full time or 2 x part-time positions who will job-share the role across business hours, Monday to Friday. Flexibility in hours is available for the right candidates.


What you bring

Successful candidates will be able to demonstrate:

  • 5+ years’ operational experience in a contact centre environment
  • A problem-solving style with the ability to influence colleagues in different parts of the organisation
  • High confidence with IT, particularly Excel, and the capacity to learn how to use new software systems
  • Strong familiarity and understanding of financial processes in corporate environments
  • Excellent written communication skills
  • A passion for helping clients in need

What you get in return

  • Attractive not-for-profit salary packaging options
  • Support systems to make sure you're happy and healthy in you role
  • Recognition programs that reward your hard work
  • Great Work-Life balance with flexible working hours

Want to join us?

If you want to make a real difference in your community, enable people to achieve their goals and improve someone’s quality of life then submit an online application to enjoy a rewarding career with Calvary Community Care.


Please note we are unable to accept emailed applications.


All appointments are subject to a satisfactory Police Check


Our values of Hospitality, Stewardship and Respect underpin all that we do. As an Equal Opportunity Employer we welcome and support applications by people from various life experiences, cultures and faiths and work together to provide options that empower and enrich our clients

Selection Criteria Essential: Have you resided overseas for 12 months or more in the last 10 years since turning 16? If you select yes you will be required to contact the relevant overseas police force to obtain a criminal or police record check.
Essential: Are you aware of any pre-existing injury or disease that may be affected by the work? Note: Under Section 82 (7&8) of the Accident Compensation Act 1985 failure to disclose information regarding pre-existing injuries or diseases may result in the employee not being entitled to Workers Compensation
Contact Person Matthew Walsh
Contact Number 03 9271 7461
Contact Email ccc.recruitment@calvarycare.org.au
Closing Date 19/10/2017
Position Description & Supporting Documents
Customer Resolution Consultant - Position Description v2.docx Open